FAQ

Frequently Asked Questions

Is it necessary for a bookkeeper performing BAS and payroll services to be a Registered BAS Agent?
The short answer is yes. All bookkeepers operating in Australia are bound by the Tax Agent Services Legislation and there are severe penalties for any breach of the law. For more information, you can visit the Tax Practitioners Board. Note: if a bookkeeper is performing BAS services and is not a registered BAS Agent, it is possible to comply with legislation by means of facilitating the service through a BAS Agent.

What is so good about MYOB?
​​Our firm has used MYOB products from the very beginning and do not hesitate in recommending these products to all of our clients. The latest MYOB software is cutting-edge and among the best in the business. It is extremely user-friendly, their support staff are exceptional and most importantly, there is a MYOB product to suit all businesses big and small. We are a registered MYOB Partner and can help you every step of the way if you choose to invest in a MYOB subscription, from recommending which software would best suit your business, pricing, technical support and more.

Are my data files secure?
Absolutely. Our clients’ privacy and security is of utmost importance to us. We have sourced an Australian-based company who are able to provide us and our clients with a secure cloud platform for backing up all data and we also have access to an encrypted file transfer facility. Data files and other sensitive documents are backed up daily and kept off-site for added security.

Are all those professional memberships and affiliations necessary?
Professional memberships are a very important part of running a successful bookkeeping business. Because our industry is very complex and often changing, it is imperative that we are at the forefront of the latest industry-related news. This means we are always revising and training, always networking with others in the industry to ensure we can provide our clients with up-to-the-minute services and information.

What if I want to have some input into the bookkeeping?
We love that some clients prefer to do their own data entry. We understand that all business owners are unique and have very different needs and if you are happy to do some of the work then we will support you 100%. And don’t worry if you have no experience, we can provide training to you and your staff on the MYOB software so that you will be up and running in no time!

I don’t have time to chase up paperwork and attend to queries, isn’t that a bookkeeper’s job?
Yes and no. Some business owners are under the impression that by engaging a bookkeeper, they can wipe their hands of all responsibility regarding the business’s financial matters. This is a misconception. A bookkeeper is unable to perform their duties unless he/she has the full support of the business owner. The relationship of the business owner and their bookkeeper is a very close one and both parties have responsibilities which are outlined in our Client Engagement Contracts. The Business Oasis make the promise to all of our clients that we will exceed expectations regarding performance and service however this can not happen unless the business owner is prepared to invest in the engagement, when needed. Clear, consistent communication is essential and we pride ourselves on our relationships with all of our valued clients. When we all work together we are a force to be reckoned with!

If you have any other questions, feel free to contact us!